Panellists:
Jennifer Abrams

As coaches we sometimes come up against situations where difficult topics must be addressed. What do we know about the best strategies for those moments? What questions should we be asking ourselves before we speak? In this chat, we will talk about coaching and how to be humane and growth-producing during challenging moments.

References
David Rock - SCARF https://davidrock.net/publications/
An article about the SCARF model https://www.mindtools.com/pages/article/SCARF.htm
Books
Covert Processes at Work: Managing the Five Hidden Dimensions of Organizational Change by Robert J. Marshak
Unlocking the Immunity to Change https://www.youtube.com/watch?v=QVxjgFFjevg
Robert Kegan - Adult Developmental Theory
How the Way We Talk Can Change the Way We Work: Seven Languages for Transformation
Immunity to Change: How to Overcome It and Unlock the Potential in Yourself and Your Organization
The Evolving Self: Problem and Process in Human Development
Jenni Donohoo - Collective Efficacy http://www.ascd.org/publications/educational-leadership/mar18/vol75/num06/The-Power-of-Collective-Efficacy.aspx
Jennifer Abrams’ Book-Having Hard Conversations, Hard Conversations Unpacked, The Multigenerational Workplace, Swimming in the Deep End
Amy Cuddy - Presence & Power Pose https://www.ted.com/talks/amy_cuddy_your_body_language_may_shape_who_you_are?language=en
Martin Seligman - Learned Optimism: How to Change Your Mind and Your Life Kindle